01
Speech stays speech
A call is transcribed on speech-1. The words are not also the system that issues a refund.
Loading
Separator
Put a typed route in front of the models you already call.
Decision
explanation
reason-1
4.2 ms
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Separator
Decision
explanation
reason-1
4.2 ms
Solutions
A customer message often asks for two things. Separator splits them before an agent model improvises.
Decision plane
4.2 ms
explanationreason-1
01
A call is transcribed on speech-1. The words are not also the system that issues a refund.
02
A request to change a booking is typed as workflow and routed to ops-1, under that team’s allow-list.
03
write-1 drafts the customer-facing note from the parts, and the draft is a separate hop you can hold for review.
A message
Separator splits the message before an agent model improvises a refund, a transcript, and a letter in one paragraph. Each part has a lane. The draft the customer will read is its own hop, and you can hold it.
Customer
I was charged twice. Resend the invoice and tell me why.
The desk does not pick a model in the reply box. Separator reads the message and returns the parts.
ops-1
workflow
Duplicate charge
write-1
prose
Invoice note
reason-1
explanation
Why it posted twice
Desk
speech-1
Calls and voice notes. The transcript is the hop. The audio is not also the system that changes a booking.
write-1
The customer-facing note, drafted from the parts. A person can hold the draft before it is sent.
ops-1
The action: resend, refund, move a date. It is a workflow part with its own contract.
reason-1
Why something happened, when the ticket actually asks. Optional. Some desks leave judgment to a person.
A shift
The message arrives at the help desk, not at a model.
The desk, or the tool in front of it, posts the text to /v1/route with the support allow-list.
Parts come back. The action can run. The note can wait.
If the only fitting lane was refused, the result is pending and a person takes the ticket.
Note
Use this when a customer message went to the wrong lane, or when you want a lane added to a desk. The form does not deliver a ticket. It keeps the fields in front of you so the email is complete.
No. The form stays in the browser. Email the same details to [email protected] and a person answers.
What the customer asked, in their words if you have them. The lanes you expected to be allowed. The type you thought the message contained. A decision id if you have one.
Yes. A support environment can allow speech-1, write-1, and ops-1, and refuse vision-1. A message that only fits a refused lane returns pending and calls nothing.